Frequently Asked Questions - Cancellation & Returns

EduLanche accepts returns in the following conditions

Order placed for the wrong book
Books received with significant damages delivering the book unreadable

PS: We recommend avoiding returns as there is a possibility of damage in transit rendering the book unusable. We respect books as much as you do and hope to minimize this with your co-operation.

Can I return the book that I bought because I wrongly ordered this book?

Yes. In these cases, you can report the same to us via Support within 12 hours of placing the order. We will initiate the returns process and intimate you about the same. Please note that chances of wear and tear of the book is high when packaging is not adequate. EduLanche will not be able to accept books that are returned in damaged condition.

The book I received is damaged, what do I do?

You can report the same on our Support channel ideally with the photograph of the damage. Our executive will get in touch with you to know more about the damage and initiate returns.

Till when can I cancel an order?

You may cancel the order within 3 hours of order placement. You can contact us via Support feature in the console to initiate cancellation. Once the order is dispatched, we will not be able to stop the consignment or cancel your order. In such cases, you can contact Support to report the same.

What is the usual time for initiating refunds following return or cancellation of an order?

Refunds will be initiated soon after the return or cancellation is approved by our executive. Once refunds are initiated, the amount will be credited back to your original source of payment in less than 7 business days. At times, in case of certain banks, the refund processing might take few more days but such instances have been rare.