Frequently Asked Questions - Cancellation & Returns
EduLanche accepts returns in the following conditions
- Order placed for the wrong book
- Books received with significant damages delivering the book unreadable
Yes. In these cases, you can report the same to us via Support within 48 hours of receiving the order. We will initiate the returns process and intimate you about the same. Please note that chances of wear and tear of the book is high when packaging is not adequate. EduLanche will not be able to accept books that are returned in damaged condition.
You can report the same on our Support channel ideally with the photograph of the damage. Our executive will get in touch with you to know more about the damage and initiate returns.
You may cancel the order within 3 hours of order placement. You can contact us via Support feature in the console to initiate cancellation. Once the order is dispatched, we will not be able to stop the consignment or cancel your order. In such cases, you can contact Support to report the same.
Refunds will be initiated soon after the return or cancellation is approved by our executive. Once refunds are initiated, the amount will be credited back to your original source of payment in less than 2 weeks.